FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 3When I print, the pages are smudged with ink. What should I do?
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5How to identify your Operating System (OS).
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Delete print jobs from the print queue.
- 11When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 12I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 13When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15What is the BRAdmin Professional software used for?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Can I print from or scan to Android™ Smartphone?
- 18Scan and save a document in PDF format (Scan to File)
- 19Can I use voice mail on the same line as my Brother machine?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 27The printer status is Offline or Paused.
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 29Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 32Why can't I print when an ink cartridge is empty?
- 33Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 34How can I re-install the drivers?
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36Change the printer driver settings (Windows/macOS)
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 39Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42Scan an image and insert it in a Windows XP application
- 43What is Distinctive Ring and how do I program it?
- 44Why doesn't the machine answer when receiving a call?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 47I'm using Macintosh. What is the PreScan option used for?
- 48What driver package format is supported by my Linux distribution?
- 49Pre-Required Procedures (Linux)
- 50One or more of my colors are not printing (blank). What can I do?