FAQs & Troubleshooting
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226 Results
- 1The edge of glossy paper is smudged.
- 2What driver package format is supported by my Linux distribution?
- 3Can I print using only the black ink cartridge when the Color cartridges have run out?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 6Pre-Required Procedures (Linux)
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Can I program my Brother machine to forward the faxes I receive to another location?
- 10When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 11One or more of my colors are not printing (blank). What can I do?
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 14Can I still receive faxes or calls when the machine is switched off?
- 15My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 16The downloaded driver's name is different from my machine's name. (Linux)
- 17Large characters are printed incorrectly. (Linux)
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19I am unable to print from a client PC to a printer on a print server. (Linux)
- 20Uninstall printer drivers (Linux)
- 21Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 22How do I start ControlCenter3?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot install the driver when using the Driver Install Tool. (Linux)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Print command (LPR) (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31I cannot make borderless prints.
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33The printer status is Offline or Paused.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36What is Distinctive Ring and how do I program it?
- 37When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 38I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 39I'm using Macintosh. What is the PreScan option used for?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45Send a fax using PC-FAX with LPD/LPRng (Linux)
- 46To install the printer driver easily using a tool. (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 49How do I know which side up my photo paper should be in the tray?
- 50Can I use voice mail on the same line as my Brother machine?