FAQs & Troubleshooting
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249 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 9What driver package format is supported by my Linux distribution?
- 10Pre-Required Procedures (Linux)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15I am having issues with the paper feed. What can I do?
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17When I scan a document using ControlCenter, the scanned file size is too big.
- 18Which E-mail packages are compatible with ControlCenter3?
- 19I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 23What is Distinctive Ring and how do I program it?
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25I'm using Macintosh. What is the PreScan option used for?
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27I can receive a fax, but cannot receive a telephone call.
- 28I'm using Windows®. The network scanning feature was working after I installed the driver but no longer works. What can I do?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30The printer status is Offline or Paused.
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Functions supported in the Windows 7 built-in drivers
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37Scan a document from the Windows Vista Photo Gallery
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39Scan a document using "Scanner and Camera Wizard" in Windows XP
- 40Scan an image and insert it in a Windows XP application
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 43When I print, the pages are smudged with ink. What should I do?
- 44How do I know which receive mode to select?
- 45Can I reduce the size of a received fax on this machine?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 48How do I print on an envelope?
- 49I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 50Uninstall Scan-key-tool. (Linux)