FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 5I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 7When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 10Windows 10 Support Information
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12Change the printer driver settings (Windows/macOS)
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 19I'm using Macintosh®. What are the settings in the Scanner window used for?
- 20Important points for specifying the scan area (Linux)
- 21When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 22Cannot print after a Windows 10 update (June 2020)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24Uninstall the scanner driver. (Linux)
- 25Delete print jobs from the print queue.
- 26How to identify your Operating System (OS).
- 27The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 29I cannot print from my computer via USB.
- 30Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Functions supported in the Windows 7 built-in drivers
- 32Can I print using only the black ink cartridge when the Color cartridges have run out?
- 33When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 34When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 35What is Distinctive Ring and how do I program it?
- 36What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 37I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 38Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Send a fax using PC-FAX with LPD/LPRng (Linux)
- 41Pre-Required Procedures (Linux)
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43Can I print from or scan to Android™ Smartphone?
- 44How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 45I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 46The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)