FAQs & Troubleshooting
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305 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 3Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Scan from the Brother iPrint&Scan application using Windows Phone.
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 12I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 15Why doesn't the machine answer when receiving a call?
- 16My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 17I'm using Macintosh. What is the PreScan option used for?
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 20How do I clear the message "Cannot Detect" from the display?
- 21Scan a document from the Windows Vista Photo Gallery
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27What is Brother iPrint&Scan?
- 28Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Delete numbers stored in my Brother machine's Caller ID History.
- 32The edge of glossy paper is smudged.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36Is my Brother machine compatible with Windows Vista?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43Configure the Scan to Email Feature (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47How do I know which side up my photo paper should be in the tray?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49The printer status is Offline or Paused.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".