FAQs & Troubleshooting
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303 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3Paper Jam
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Scan and save a document in PDF format (Scan to File)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The printer status is Offline or Paused.
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12Scan a document in Mac OS X 10.7.
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Cannot print after a Windows 10 update (June 2020)
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21How to identify your Operating System (OS).
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24Change the printer driver settings (Windows/macOS)
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 27Wrong Paper Size
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 30Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Replace Ink
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 37The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 38I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 39Scan a document in Mac OS X 10.6.
- 40Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Where can I find my Brother machine's serial number?
- 43The LCD displays an error code (number). What does it mean?
- 44I cannot send a fax using PC-FAX (Windows 10)
- 45Print command (cupswrapper) (Linux)
- 46Uninstall printer drivers (Linux)
- 47I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49What is Brother iPrint&Scan?
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.