FAQs & Troubleshooting
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231 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 3How do I load paper?
- 4What driver package format is supported by my Linux distribution?
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6I'm using Macintosh. What is the PreScan option used for?
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The edge of glossy paper is smudged.
- 10Is my Brother machine compatible with Windows Vista?
- 11Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13Delete print jobs from the print queue.
- 14Send a fax
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 19Why doesn't the machine answer when receiving a call?
- 20I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 24Command List of brscan. (Linux)
- 25Open the Status Monitor
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27Locate files scanned with ControlCenter3 (For Windows)
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29Can I print a report that will show all of my Speed Dial and Group numbers?
- 30When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 31Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 32I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 33When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 34I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 35Which E-mail packages are compatible with ControlCenter3?
- 36When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 37How do I clear the message "PAPER JAM" from the display?
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Uninstall the drivers (Windows)
- 40Can I print from or scan to Android™ Smartphone?
- 41When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 42Can I use voice mail on the same line as my Brother machine?
- 43I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 44Scan a document in Windows 8 and Windows 10.
- 45How do I replace the Ink Cartridge?
- 46What is MFL-Pro Suite Software?
- 47Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 48Configure the Scan to Email Feature (Linux)
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Large characters are printed incorrectly. (Linux)