FAQs & Troubleshooting
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245 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 4When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9How to identify your Operating System (OS).
- 10The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15Can I print from or scan to Android™ Smartphone?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18How do I clear the message "PAPER JAM" from the display?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 22Why can't I print when an ink cartridge is empty?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 26Scan a document in Windows 8 and Windows 10.
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29To install the printer driver easily using a tool. (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Open the "Scanners and Cameras" and Properties.
- 35Send a fax
- 36How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38Windows 7 Support Information
- 39Is my Brother machine compatible with third party print servers?
- 40How do I clear Machine Error 46?
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43Can I print a report that will show all of my Speed Dial and Group numbers?
- 44I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 45I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 46When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 47I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 49When printing from my Apple Mac OS X, the print is coming out mirrored.
- 50When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?