FAQs & Troubleshooting
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247 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2Pre-Required Procedures (Linux)
- 3Change the printer driver settings (Windows/macOS)
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5Scan and save a document in PDF format (Scan to File)
- 6Can I use voice mail on the same line as my Brother machine?
- 7What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 8Why doesn't the machine answer when receiving a call?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Send a fax using PC-FAX with LPD/LPRng (Linux)
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13How to identify your Operating System (OS).
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17Can third party ink be used to refill the ink cartridges?
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21How do I load paper?
- 22The downloaded driver's name is different from my machine's name. (Linux)
- 23I cannot make borderless prints.
- 24Can I print from or scan to Android™ Smartphone?
- 25How do I know which side up my photo paper should be in the tray?
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 28When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 29How do I print envelopes?
- 30When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 35I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 36How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 37Open the Control Panel (For Windows)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42The printer status is Offline or Paused.
- 43I can receive a fax, but cannot receive a telephone call.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49Can I print using only the black ink cartridge when the Color cartridges have run out?
- 50When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
