FAQs & Troubleshooting
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274 Results
- 1How can I improve poor print quality?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3One or more of my colors are not printing (blank). What can I do?
- 4Can I print from or scan to Android™ Smartphone?
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 9Scan using XSane or GIMP (Linux)
- 10The edge of glossy paper is smudged.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 14Why is it necessary for my machine to go through regular cleaning cycles?
- 15I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 16The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Scan and save a document in PDF format (Scan to File)
- 19I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 23Scan a document from a Windows Vista application
- 24When I print, the pages are smudged with ink. What should I do?
- 25Can I print a report that will show a listing of faxes I sent and received?
- 26How do I replace the Ink Cartridge?
- 27When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 30Cannot print after a Windows 10 update (June 2020)
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32The driver installation finished successfully but I cannot print. (Linux)
- 33When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38I am sharing my Brother machine. I can print but cannot scan.
- 39My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 40Windows 7 Support Information
- 41Is my Brother machine compatible with third party print servers?
- 42How do I clear Machine Error 46?
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 47I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 48Glossy Paper does not feed correctly. What can I do?
- 49"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 50When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?