FAQs & Troubleshooting
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- 1I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 4ControlCenter3 displays a blank screen at startup (Windows)
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Can I use voice mail on the same line as my Brother machine?
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11When I print, the pages are smudged with ink. What should I do?
- 12Why can't I print when an ink cartridge is empty?
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 15I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 20Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 21Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 22Why is it necessary for my machine to go through regular cleaning cycles?
- 23When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25What driver package format is supported by my Linux distribution?
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27Pre-Required Procedures (Linux)
- 28I cannot print from my computer via USB.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 30Scan and save a document in PDF format (Scan to File)
- 31I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 32I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 37I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 38I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 39Cannot print after a Windows 10 update (June 2020)
- 40I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 41When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I am unable to print from a client PC to a printer on a print server. (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47Windows 10 Support Information
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49How many times will my Brother machine automatically redial a busy number?
- 50The printer status is Offline or Paused.