FAQs & Troubleshooting
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147 Results
- 1Drum End Soon
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Replace Toner
- 4Replace Drum
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Select Receive mode.
- 7Cover is Open
- 8Black lines down the page
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Document Jam
- 12Turn the Toner Save mode on or off
- 13When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 14Cartridge Error
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 18"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 19The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 20Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 21Unable to Scan / Scan Unable
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23No Drum
- 24No Toner
- 25Toner Low
- 26Jam Inside
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Important points for specifying the scan area (Linux)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30"Offline" appears on the Status Monitor.
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32Set the date and time
- 33I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Delete print jobs from the print queue.
- 36Open the Control Panel (For Windows)
- 37What is the difference between the toner cartridge and the drum unit?
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Send a PC-FAX
- 40I cannot print from my computer via USB.
- 41Change the printer driver settings (Windows/macOS)
- 42TONER ENDED
- 43The printer status is Offline or Paused.
- 44Scan and save a document in PDF format for Windows (Scan to File)
- 45I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Scan using XSane or GIMP (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Scan a document using Brother iPrint&Scan. (macOS only)
- 50Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine