FAQs & Troubleshooting
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149 Results
- 1How do I install/change the RD roll?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Which interface can I use?
- 4How do I reset network setting?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How to set the Head Unit
- 7The power button does not light up.
- 8How to install Brother software on a computer not connected to the Internet
- 9The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 10When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 11When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13Using the Communication settings (for Windows)
- 14Installing the software (for Windows)
- 15I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17How do I transfer label templates with P-touch Transfer Express?
- 18How do I switch to and use the mass storage mode?
- 19Can I directly operate my printer from a self-developed application software and print a label?
- 20How to set the Peeler
- 21Installing the LPR driver and CUPS wrapper driver (Linux®)
- 22How to use the Paper Size Setup (for Windows)
- 23How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 24The paper settings specified from the server computer are not reflected on the client computer.
- 25How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 26The Printer Setting Tool does not start.
- 27How to open the Devices and Printers window
- 28The media cannot be fed to the beginning of a label.
- 29How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 30How to set the Platen Roller
- 31How do I transfer label or slip templates?
- 32What is the default User ID and Password for BRAdmin Light or Professional?
- 33Can I set a different media width when using an OpenOffice template? (Linux®)
- 34Installing a CA certificate
- 35Using the Printer Setting Tool (for Windows)
- 36How can I reset the printer?
- 37I cannot print after updating the firmware or font data.
- 38How to set the Cutter
- 39How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 40What Android™ mobile application can I use?
- 41How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 42How to identify your Operating System (OS) for Windows or Mac
- 43How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 44Labels are jammed in the machine or are not ejected correctly after printing.
- 45I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 46Adding a custom media size for continuous roll (Linux®)
- 47Using the Device Settings (for Windows)
- 48How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?