FAQs & Troubleshooting
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157 Results
- 1How do I switch to and use the mass storage mode?
- 2How do I transfer label templates with P-touch Transfer Express?
- 3When I try to import a contact in Outlook using P-touch Add-in, I get a message "The contact data cannot be imported."
- 4My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 5How do I install/change the RD roll?
- 6How to set the Cutter
- 7How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 8Printing is not possible. (USB connection)
- 9When I print a long label or many labels continuously, printing suddenly stops.
- 10Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 11My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 12Uninstalling the printer drivers (Linux®)
- 13Adding a custom media size for continuous roll (Linux®)
- 14Can I set a different media width when using an OpenOffice template? (Linux®)
- 15How to use the Paper Size Setup (for Windows)
- 16What Android™ mobile application can I use?
- 17Can I directly operate my printer from a self-developed application software and print a label?
- 18How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 19The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 20When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 23Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 24How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 25How do I connect the printer to my computer using a USB cable?
- 26How do I reset network setting?
- 27When I try to use the database function, an application error occurs. (P-touch Editor 5.x for Windows)
- 28The power button does not light up.
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30I do not know how to become a superuser in Ubuntu. (Linux®)
- 31I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/XXXXX.ppd' cannot be started: No such file or directory") (Linux®)
- 32Print free-length labels with the set length (Linux®)
- 33Creating a label with GIMP (Linux®)
- 34Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 35How to install Brother software on a computer not connected to the Internet
- 36The barcode on a printed PDF file cannot be read.
- 37Using the Printer Setting Tool (for Windows)
- 38Using the Device Settings (for Windows)
- 39What is BRAdmin Light? (for Windows only)
- 40What is BRAdmin Professional? (for Windows only)
- 41The media cannot be fed to the beginning of a label.
- 42"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 43I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 44The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 45The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 46How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 47How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 48File Compatibility (P-touch Editor 5.x for Windows)
- 49How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 50I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
