FAQs & Troubleshooting
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163 Results
- 1The power button does not light up.
- 2How do I install/change the RD roll?
- 3The paper settings specified from the server computer are not reflected on the client computer.
- 4Which interface can I use?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6How to set the Cutter
- 7Printing is not possible. (USB connection)
- 8I cannot install the printer driver or print in Windows 11.
- 9How to set the Head Unit
- 10Where can I find my Brother printer's serial number?
- 11How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 12How to use the Paper Size Setup (for Windows)
- 13How do I uninstall the printer driver?
- 14When I print a long label or many labels continuously, printing suddenly stops.
- 15I cannot print after updating the firmware or font data.
- 16When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 17A security warning appears when accessing Web Based Management via HTTPS.
- 18How to set the Peeler
- 19How to set the Platen Roller
- 20I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 21What Android™ mobile application can I use?
- 22How do I switch to and use the mass storage mode?
- 23The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 24How do I reset network setting?
- 25How do I clean my printer?
- 26How do I transfer label or slip templates?
- 27The Printer Setting Tool does not start.
- 28Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 29How to install Brother software on a computer not connected to the Internet
- 30How to identify the printer's firmware version
- 31The media cannot be fed to the beginning of a label.
- 32How to delete the registry information and files related to the printer driver
- 33The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 34(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 36When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 37I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 38I cannot print from the client computer to the printer on the print server. (Linux®)
- 39Using P-touch Template Settings
- 40Installing the software (for Windows)
- 41Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 42I connected multiple printers of the same model to one computer but can only print from one of them.
- 43How do I transfer label templates with P-touch Transfer Express?
- 44How do I print vertical text? (P-touch Editor 5.x for Windows)
- 45The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 46The printing position shifts vertically or horizontally. (Linux®)
- 47I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 48Print free-length labels with the set length (Linux®)
- 49Uninstalling the printer drivers (Linux®)
- 50Adding a custom media size for continuous roll (Linux®)
