FAQs & Troubleshooting
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149 Results
- 1How do I install/change the RD roll?
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3Which interface can I use?
- 4The power button does not light up.
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6How do I reset network setting?
- 7When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8How to install Brother software on a computer not connected to the Internet
- 9The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 10When I install my label printer’s driver, the computer’s CPU usage is 100% (Windows Server)
- 11How to set the Head Unit
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 14Using the Communication settings (for Windows)
- 15Installing the software (for Windows)
- 16Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 17How to use the Paper Size Setup (for Windows)
- 18How do I switch to and use the mass storage mode?
- 19How do I transfer label templates with P-touch Transfer Express?
- 20How to open the Devices and Printers window
- 21How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 22Can I directly operate my printer from a self-developed application software and print a label?
- 23How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 24How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 25How to set the Platen Roller
- 26How do I transfer label or slip templates?
- 27The paper settings specified from the server computer are not reflected on the client computer.
- 28What is the default User ID and Password for BRAdmin Light or Professional?
- 29The media cannot be fed to the beginning of a label.
- 30I cannot print after updating the firmware or font data.
- 31How to set the Cutter
- 32How to set the Peeler
- 33Using the Printer Setting Tool (for Windows)
- 34How to identify your Operating System (OS) for Windows or Mac
- 35How can I reset the printer?
- 36How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 37Labels are jammed in the machine or are not ejected correctly after printing.
- 38Installing the LPR driver and CUPS wrapper driver (Linux®)
- 39Can I set a different media width when using an OpenOffice template? (Linux®)
- 40Installing a CA certificate
- 41How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 42Using the Device Settings (for Windows)
- 43How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 44When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 45I cannot install the printer driver because the installation stops after connecting the printer to my computer.
- 46What Android™ mobile application can I use?
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)