FAQs & Troubleshooting
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244 Results
- 1The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 2Where can I download the latest P-touch Editor for Mac?
- 3Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 4Installing the software
- 5How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7Use Remote Update to download files to your printer from an FTP server
- 8Where can I find my Brother printer's serial number?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The paper settings specified from the server computer are not reflected on the client computer.
- 11Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13Labels are jammed in the machine or are not ejected correctly after printing.
- 14A security warning appears when accessing Web Based Management via HTTPS.
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 17Using the Printer Setting Tool (for Mac)
- 18How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 19Poor print quality when printing on narrow labels. (iPrint&Label)
- 20How do I install/change the label roll?
- 21P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 22How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 23Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 24How to identify your Operating System (OS) for Windows or Mac
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 27I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28What kind of paper can I use for Print Service Plugin?
- 29How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 30I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32(Video) 2-color Printing is not possible.
- 33Small characters or thin lines are printed faintly.
- 34When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 35What Android™ mobile application can I use?
- 36What iOS mobile application can I use?
- 37How can I connect my printer wirelessly?
- 38Using the Device Settings (for Windows)
- 39Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 40Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 41I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 42Can I directly operate my printer from a self-developed application software and print a label?
- 43How do I transfer label templates with P-touch Transfer Express?
- 44What is the default User ID and Password for BRAdmin Light or Professional?
- 45How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 46The power button does not light up.
- 47Install BRAdmin Professional 3
- 48How do I transfer label or slip templates?
- 49My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 50Creating a label with GIMP (Linux®)