FAQs & Troubleshooting
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153 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Printing is not possible. (P-touch Editor5.3 for Mac)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 6What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 7I cannot install the printer driver.
- 8P-touch Editor crashes when I open it on my Mac.
- 9How to open the Devices and Printers window
- 10I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 11I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 12When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 13My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15I cannot print.
- 16Where can I download the latest P-touch Editor for Mac?
- 17Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 18I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 19The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 20How to identify your Operating System (OS) for Windows or Mac
- 21The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 22What are the cleaning sheets for? When do I use them?
- 23Where can I find my Brother printer's serial number?
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 26I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 27I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 28"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 29How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 30How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 31Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 32I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 33Print free-length labels with the set length (Linux®)
- 34(Video) Small characters or thin lines are printed faintly.
- 35Small characters or thin lines are printed faintly.
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 38How to uninstall the printer driver and software
- 39Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 40What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 41Printing is not possible. (P-touch Editor 5.0 for Mac)
- 42How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 43How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 44Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 45How do I install/change the label roll?
- 46Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 47The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 48I selected the "Return Address Label", but nothing is displayed on the label. Why? (P-touch Address Book)
- 49I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 50Adding a custom media size for continuous tape / roll (Linux®)