FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3Out of Memory
- 4Use Universal Print (Windows)
- 5What driver package format is supported by my Linux distribution?
- 6(Video) Paper is Jammed in the Back of the Machine
- 7(Video) Paper is Jammed inside the Machine
- 8The scanning speed is slow when scanning from my machine. (Windows)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Poor fixing
- 11Drum !
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13(Video) Set up your Brother machine
- 14The printer status is Offline or Paused.
- 15(Video) Paper is Jammed in the Paper Tray
- 16Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 17What is the default password for my Brother machine?
- 18Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20Enable the Brother machine's network interface.
- 21Protect your Brother machine against unauthorised access over the network
- 22Self-Diagnostic
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 24What is the default password for my BRAdmin or Web Based Management?
- 25Drum End Soon
- 26Toner specks
- 27(Video) Paper is Jammed in the MP tray
- 28Lines across the page
- 29Check the firmware version.
- 30Add your Brother machine with AirPrint (macOS)
- 31Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34Install the Brother Mobile Connect application (for mobile device)
- 35Discover the MAC address of the Brother network card
- 36Change the printer driver settings (Windows)
- 37Cannot Detect
- 38Toner Low or Prepare New Toner Cartridge
- 39What is the recommended paper?
- 40A security warning appears when accessing Web Based Management via HTTPS.
- 41To install the printer driver easily using a tool. (Linux)
- 42Update the Driver or Firmware for your Brother machine
- 43The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 46My Brother machine has no power.
- 47Black lines down the page
- 48I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 49I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 50Large characters are printed incorrectly. (Linux)