FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Paper Tray
- 4Use Universal Print (Windows)
- 5(Video) Paper is Jammed in the Back of the Machine
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Paper is Jammed inside the Machine
- 9(Video) Paper is Jammed in the MP tray
- 10The printer status is Offline or Paused.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 14What driver package format is supported by my Linux distribution?
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16(Video) Set up your Brother machine
- 17Add your Brother machine with AirPrint (macOS)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19Delete print jobs from the print queue.
- 20How to identify your Operating System (OS).
- 21My Brother machine could not be found over the network when I installed drivers on my computer.
- 22I cannot print on a wireless (Wi-Fi) network (Mac)
- 23Protect your Brother machine against unauthorised access over the network
- 24What is the default password for my BRAdmin or Web Based Management?
- 25Poor fixing
- 26Install the optional lower tray
- 27The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 28What is the default password for my Brother machine?
- 29I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Check the remaining ink or toner level (Linux)
- 32After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Enable the Brother machine's network interface.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Discover the MAC address of the Brother network card
- 38Change the printer driver settings (Windows)
- 39Out of Memory
- 40Drum End Soon
- 41Toner specks
- 42Lines across the page
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44What is the recommended paper?
- 45"Offline" appears on the Status Monitor. (Windows)
- 46Supported models of Universal Printer Driver for PCL
- 47My Brother machine has no power.
- 48I cannot print full-page photos or images using Email Print.
- 49Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 50Wireless setup is requesting a WPS PIN to complete the setup