FAQs & Troubleshooting
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215 Results
- 1(Video) Replace the Toner Cartridge
- 2Paper is Jammed in the Back of the Machine
- 3Paper is Jammed inside the Machine
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6Paper is Jammed in the Paper Tray
- 7Jam MP Tray
- 8Paper is Jammed in the 2-sided Tray
- 9Setup a Brother machine on a wireless (Wi-Fi) network.
- 10Toner Low or Prepare New Toner Cartridge
- 11Print as a Poster (Windows®)
- 12(Video) Update the Driver or Firmware for your Brother machine
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Media Type Mismatch or Media Mismatch
- 15(Video) Set up your Brother machine
- 16(Video) Load A4/Letter paper
- 17Drum !
- 18Replace Drum
- 19Configure the Store Print Log to Network Settings Using Web Based Management
- 20Load and Print Thick Paper and Labels Using the MP Tray
- 21Reset the Network Settings to the Factory Settings
- 22Reduce Toner Consumption
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Print on Both Sides of the Paper (Windows®)
- 25(Video) Unpack your Brother machine
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Manage Multiple Certificates
- 29Export the Certificate and Private Key
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31What is Brother iPrint&Scan?
- 32Drum End Soon
- 33Set up your Brother machine on a wireless network.
- 34Clean the Drum Unit
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 37Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 38Load and Print Thick Paper Using the Paper Tray
- 39Print Documents Securely Using SSL/TLS
- 40Print on Both Sides of the Paper (Macintosh)
- 41What kind of envelopes and labels are recommended for printing?
- 42Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 43My Brother machine could not be found over the network when I installed drivers on my computer.
- 44I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 45Discover the MAC address of the Brother network card
- 462-sided Disabled
- 47Size Error DX or Size Error 2-sided
- 48Secure Print (Windows®)
- 49Size mismatch
- 50Curled or wavy