FAQs & Troubleshooting
![]() |
Popular |
101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4Add your Brother machine with AirPrint (macOS)
- 5Install the Brother Mobile Connect application (for mobile device)
- 6(Video) Paper is Jammed inside the Machine
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Use Universal Print (Windows)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Toner Low or Prepare New Toner Cartridge
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13What driver package format is supported by my Linux distribution?
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15"Offline" appears on the Status Monitor. (Windows)
- 16Self-Diagnostic
- 17The printer status is Offline or Paused.
- 18Out of Memory
- 19(Video) Paper is Jammed in the MP tray
- 20I cannot print full-page photos or images using Email Print.
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Change the printer driver settings (Windows)
- 23(Video) Set up your Brother machine
- 24Open the Status Monitor (Windows)
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 26How to identify your Operating System (OS).
- 27Drum !
- 28Drum End Soon
- 29Lines across the page
- 30Can I use non-Brother or third party supplies with the Brother machine?
- 31Update the Driver or Firmware for your Brother machine
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Protect your Brother machine against unauthorised access over the network
- 37Delete print jobs from the print queue.
- 38Cannot Print ##
- 392-sided Disable or 2-sided Disabled
- 40When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 41Install the optional lower tray
- 42What is the recommended paper?
- 43A security warning appears when accessing Web Based Management via HTTPS.
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Large characters are printed incorrectly. (Linux)
- 46What is the difference between the toner cartridge and the drum unit?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.