FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4The printer status is Offline or Paused.
- 5What is the default password for my Brother machine?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot print on a wireless (Wi-Fi) network (Windows)
- 8Enable the Brother machine's network interface.
- 9Adjust color settings by using the custom setting in the printer driver (Windows only)
- 10Cooling Down
- 11(Video) Paper is Jammed in the Paper Tray
- 12Add your Brother machine with AirPrint (macOS)
- 13How to identify your Operating System (OS).
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Install the Brother Mobile Connect application (for mobile device)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17I cannot print full-page photos or images using Email Print.
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 21Toner Error
- 22No Toner
- 23What is the default password for my BRAdmin or Web Based Management?
- 24Correct the Color Printing
- 25Check the remaining ink or toner level (Linux)
- 26Wrong Toner Cartridge
- 27Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29Discover the MAC address of the Brother network card
- 30Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 31Cartridge Error
- 32Cannot Detect
- 33Large characters are printed incorrectly. (Linux)
- 34I cannot print from my computer via USB.
- 35Media Type Mismatch or Media Mismatch
- 36Protect your Brother machine against unauthorised access over the network
- 37Open the Status Monitor (Windows)
- 38(Video) Paper is Jammed in the Manual Feed Slot
- 39What is the difference between the toner cartridge and the drum unit?
- 40Condensation
- 41Cannot Print ##
- 42No Paper Tray1/Tray2/MP Tray
- 43(Video) Paper is Jammed inside the Machine
- 44Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 45My Brother machine could not be found over the network when I installed drivers on my computer.
- 46Printed pages are compressed, horizontal stripes appear, or characters in the top, bottom, left and right margins are cut off.
- 47I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 48Uneven color density across the page
- 49My Brother machine has no power.
- 50In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?