FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Set up your Brother machine
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4I cannot print full-page photos or images using Email Print.
- 5Condensation
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8Adjust color settings by using the custom setting in the printer driver (Windows only)
- 9The printer status is Offline or Paused.
- 10(Video) Paper is Jammed in the Manual Feed Slot
- 11Discover the MAC address of the Brother network card
- 12What is the default password for my BRAdmin or Web Based Management?
- 13(Video) Paper is Jammed in the Back of the Machine
- 14(Video) Paper is Jammed inside the Machine
- 15(Video) Paper is Jammed in the Paper Tray
- 16Add your Brother machine with AirPrint (macOS)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18I cannot print using my Brother machine on a wired network (Windows/macOS)
- 19I cannot print on a wireless (Wi-Fi) network (Windows)
- 20I cannot print on a wireless (Wi-Fi) network (Mac)
- 21Delete print jobs from the print queue.
- 22How to identify your Operating System (OS).
- 23No Paper T1
- 24Reset the Drum Counter
- 25What is the default password for my Brother machine?
- 26A security warning appears when accessing Web Based Management via HTTPS.
- 27Cannot print after a Windows 10 update (June 2020)
- 28Check the remaining ink or toner level (Linux)
- 29Large characters are printed incorrectly. (Linux)
- 30How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 31When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 32Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 33The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 34Install the Brother Mobile Connect application (for mobile device)
- 35Open the Control Panel (For Windows)
- 36What is the difference between the toner cartridge and the drum unit?
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38Toner scatter or toner stain
- 39Horizontal coloured lines appear on the page
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41What driver package format is supported by my Linux distribution?
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43Media Mismatch
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Important points you need to confirm before configuring your Brother machine for a wireless network.
- 47I cannot print from my computer via USB.
- 48Cannot Print ##
- 49Cartridge Error
- 50No Toner