FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the Back of the Machine
- 5What is the default password for my BRAdmin or Web Based Management?
- 6(Video) Paper is Jammed inside the Machine
- 7(Video) Set up your Brother machine
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Adjust color settings by using the custom setting in the printer driver (Windows only)
- 11What is the default password for my Brother machine?
- 12I cannot print on a wireless (Wi-Fi) network (Mac)
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Install the Brother Mobile Connect application (for mobile device)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 17Condensation
- 18Cannot Print ##
- 19What driver package format is supported by my Linux distribution?
- 20Check the remaining ink or toner level (Linux)
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22Wrong Toner Cartridge
- 23Media Mismatch
- 24Discover the MAC address of the Brother network card
- 25Toner Error
- 26Cartridge Error
- 27No Toner
- 28Cannot Detect
- 29No Paper T1
- 30Correct the Color Printing
- 31Toner Low
- 32Drum !
- 33Cooling Down
- 34Out of Memory
- 35The printer status is Offline or Paused.
- 36I cannot print full-page photos or images using Email Print.
- 37I cannot print on a wireless (Wi-Fi) network (Windows)
- 38Enable the Brother machine's network interface.
- 39Delete print jobs from the print queue.
- 40Change the printer driver settings (Windows)
- 41Manual Feed
- 42A security warning appears when accessing Web Based Management via HTTPS.
- 43Add your Brother machine with AirPrint (macOS)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49How to identify your Operating System (OS).
- 50I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)