FAQs & Troubleshooting
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116 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Size Error DX
- 2(Video) Paper is Jammed in the Back of the Machine
- 3Wrong Toner or Wrong Toner Cartridge
- 42-sided Disable or 2-sided Disabled
- 5Toner Ended
- 6Drum End Soon
- 7I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 8Media Mismatch
- 9Self-Diagnostic
- 10No Toner
- 11Cannot Detect
- 12What is the default password for my BRAdmin or Web Based Management?
- 13Toner Low or Prepare New Toner Cartridge
- 14My Brother machine has no power.
- 15Drum !
- 16Out of Memory
- 17(Video) Paper is Jammed in the 2-sided Tray
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19What driver package format is supported by my Linux distribution?
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21Cannot Print ##
- 22Cartridge Error
- 23Manual Feed
- 24Toner specks
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26To install the printer driver easily using a tool. (Linux)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 29I cannot print using my Brother machine on a wired network (Windows/macOS)
- 30I cannot print on a wireless (Wi-Fi) network (Mac)
- 31I cannot print from my computer via USB.
- 32(Video) Paper is Jammed in the Paper Tray
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35(Video) Set up your Brother machine
- 36(Video) Load an Envelope (Manual Feed Slot)
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38The printer status is Offline or Paused.
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 40Black lines down the page
- 41What is the default password for my Brother machine?
- 42When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 43Check the remaining ink or toner level (Linux)
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 46The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Enable the Brother machine's network interface.
- 49Check the firmware version.
- 50What is the difference between the toner cartridge and the drum unit?