FAQs & Troubleshooting
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104 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2(Video) Paper is Jammed in the 2-sided Tray
- 3(Video) Paper is Jammed in the Back of the Machine
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Set up your Brother machine
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Toner Low or Prepare New Toner Cartridge
- 8The printer status is Offline or Paused.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10How to identify your Operating System (OS).
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13(Video) Paper is Jammed in the Paper Tray
- 14My Brother machine could not be found over the network when I installed drivers on my computer.
- 15Protect your Brother machine against unauthorised access over the network
- 16I cannot find some option in the Printing preferences. (For Windows)
- 17Change the printer driver settings (Windows)
- 18Drum End Soon
- 19What is the recommended paper?
- 20I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 21Self-Diagnostic
- 22Size Error DX
- 23What is the default password for my BRAdmin or Web Based Management?
- 24What is the default password for my Brother machine?
- 25I cannot print full-page photos or images using Email Print.
- 26What driver package format is supported by my Linux distribution?
- 27The downloaded driver's name is different from my machine's name. (Linux)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 30(Video) Paper is Jammed in the Output Paper Tray
- 31I cannot print using my Brother machine on a wired network (Windows/macOS)
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 34What is Toner Continue Mode?
- 35Toner Ended
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 37In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Check the remaining ink or toner level (Linux)
- 40Control Printer Driver settings (only available for Windows)
- 41Media Mismatch
- 42"Offline" appears on the Status Monitor. (Windows)
- 43Open the Status Monitor (Windows)
- 44Discover the MAC address of the Brother network card
- 45Cannot Print ##
- 46Cartridge Error
- 47Cannot Detect
- 48Manual Feed
- 49Drum !
- 50Out of Memory