FAQs & Troubleshooting
![]() |
Popular |
162 Results
- 1(Video) Load paper
- 2Replace Drum
- 3Jam Inside (With Video Instructions)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Load paper in the paper tray
- 6What is Brother iPrint&Scan?
- 7(Video) Replace Toner
- 8Jam 2-sided
- 9(Video) Unpack your Brother machine
- 10(Video) Connect the power cord
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Jam Rear
- 14Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Turn the Toner Save Mode on or off.
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18Jam Tray (1)
- 19(Video) Set up your Brother machine
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 23The printer status is Offline or Paused.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 28Can I print from or scan to Android™ Smartphone?
- 29Check the remaining ink or toner level (Linux)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33How to identify your Operating System (OS).
- 34Curled or wavy
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38What driver package format is supported by my Linux distribution?
- 39Cannot print after a Windows 10 update (June 2020)
- 40I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 41My Brother machine could not be found over the network when I installed drivers on my PC.
- 42Protect your Brother machine against unauthorised access over the network
- 43I cannot find some option in the Printing preferences. (For Windows)
- 44Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45Change the printer driver settings (Windows/macOS)
- 462-sided Disabled
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48What is the recommended paper?
- 49Image skewed
- 50My machine prints documents in inverted colors after updating to Android™ 14.