FAQs & Troubleshooting
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162 Results
- 1(Video) Replace Toner
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Jam Tray (1)
- 4Jam Rear
- 5Jam Inside (With Video Instructions)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Check the remaining ink or toner level (Linux)
- 9(Video) Load paper
- 10The printer status is Offline or Paused.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Jam 2-sided
- 14Load paper in the paper tray
- 15What is Brother iPrint&Scan?
- 16What is AirPrint?
- 17Can I print from or scan to Android™ Smartphone?
- 182-sided Disabled
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Envelope creases
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 24Replace Drum
- 25Print both sides of paper or a booklet automatically
- 26Toner Low or Prepare New Toner Cartridge
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Add your Brother machine with AirPrint (macOS)
- 29What driver package format is supported by my Linux distribution?
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 36Self-Diagnostic
- 37Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 38Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41Protect your Brother machine against unauthorised access over the network
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Manual Feed
- 46Print on envelopes, labels or thick paper from the Manual feed slot
- 47(Video) Unpack your Brother machine
- 48(Video) Load an Envelope (Manual Feed Slot)
- 49I cannot find some options in the Print dialog box (macOS 11 or later)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)