FAQs & Troubleshooting
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124 Results
- 1Jam Tray (1)
- 2(Video) Replace Toner
- 3Turn the Toner Save Mode on or off.
- 4(Video) Load A4/Letter paper
- 5Replace Drum
- 6Load paper in the paper tray
- 7I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 8(Video) Update the Driver or Firmware for your Brother machine
- 9How to identify your Operating System (OS).
- 10Print both sides of paper or a booklet automatically
- 11Jam Rear
- 12Jam Inside (With Video Instructions)
- 13(Video) Unpack your Brother machine and connect the power cord.
- 14Jam 2-sided
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16(Video) Set up your Brother machine
- 17Delete print jobs from the print queue.
- 18Can I print from or scan to Android™ Smartphone?
- 19Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 20Manual Feed
- 21Wrinkles or creases
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23What kind of envelopes and labels are recommended for printing?
- 24Change the printer driver settings (Windows/macOS)
- 252-sided Disabled
- 26Print on envelopes, labels or thick paper from the Manual feed slot
- 27Black lines down the page
- 28What driver package format is supported by my Linux distribution?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30The printer status is Offline or Paused.
- 31Drum !
- 32I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 33Can I use AirPrint with my Brother machine?
- 34I cannot print from my computer via USB.
- 35TONER ENDED
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39My Brother machine has no power.
- 40The machine prints unexpectedly or it prints garbage.
- 41Envelope creases
- 42Black toner marks across the page
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Adjust the Brother machine's Sleep Time setting
- 45Hollow print
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48The driver installation finished successfully but I cannot print. (Linux)
- 49I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 50Uninstall printer drivers (Linux)