FAQs & Troubleshooting
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123 Results
- 1I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 2(Video) Load an Envelope (Manual Feed Slot)
- 3(Video) Replace Toner
- 4(Video) Set up your Brother machine
- 5Load paper in the paper tray
- 6How to identify your Operating System (OS).
- 7The printer status is Offline or Paused.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Change the printer driver settings (Windows/macOS)
- 10Drum !
- 11(Video) Unpack your Brother machine and connect the power cord.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Jam Inside (With Video Instructions)
- 14Jam Tray (1)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16What do the LED indications mean?
- 17(Video) Load A4/Letter paper
- 18Delete print jobs from the print queue.
- 19Print Unable or Print Unable XX
- 20Jam 2-sided
- 21Envelope creases
- 22Replace Drum
- 23What is the recommended paper?
- 24Uninstall the drivers. (macOS 13 or greater)
- 25Ghost
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Possible solutions for print quality issues
- 28What is Toner Continue Mode?
- 29I cannot print from my computer via USB.
- 30Clean the paper pick-up roller
- 31Size Error DX or Size Error 2-sided
- 32Manual Feed
- 33The machine prints unexpectedly or it prints garbage.
- 34Wrinkles or creases
- 35White lines across the page
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 41Poor fixing
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 44Uninstall the Brother Software and Drivers (Windows)
- 45Turn the Toner Save Mode on or off.
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48Unpack the machine
- 49"Offline" appears on the Status Monitor.
- 50I cannot find some option in the Printing preferences. (For Windows)