FAQs & Troubleshooting
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179 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4Change the printer driver settings (Windows/macOS)
- 5What is a total paper input capacity of the HL-7000 series printers?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The machine does not print anything.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Printer does not recognize the HDD/Compact Flash.
- 10The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12Cannot print after a Windows 10 update (June 2020)
- 13Delete print jobs from the print queue.
- 14The printer status is Offline or Paused.
- 15Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 16The paper is skewed when it's printed.
- 17How do I monitor the status of the printer?
- 18The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 19"JAM C" error appears on the LCD. What should I do?
- 20What is APIPA?
- 21When trying to print from Mac OS® X the print queue is stopped.
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23How do I print a network configuration page?
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Can I print from or scan to Android™ Smartphone?
- 26What is 'Secure Printing' and how do I use it? (for Windows users)
- 27How to setup the Printer RAMDISK.
- 28What factor determines the Drum life?
- 29I cannot print from Mac OS X.
- 30Black spots appear all over the page. (poor fixing)
- 31When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 32I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 33I see the message "PAPER JAM" on the printer LCD but I cannnot see any jammed paper. What should I do?
- 34Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 35I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 36Printouts have a curl or wave.
- 37Printouts have wrinkles or creases.
- 38What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 39Can I print using the IPP protocol on Windows XP?
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42What is the recommended paper?
- 43How do I install additional memory?
- 44I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 47How can I enable/disable the Quick Print Setup Utility?
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49Printouts are faint.
- 50What is the difference between the toner cartridge and the drum unit?