FAQs & Troubleshooting
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228 Results
- 1Jam Inside
- 2Jam Tray 1 or Jam Tray 2
- 3Replace PF Kit xx
- 4Jam MP Tray
- 5I cannot print using my Brother machine on a wireless network (Mac)
- 6Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 7Replace Laser
- 8The printer status is Offline or Paused.
- 9Jam Duplex
- 10I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 11Toner Low or Prepare New Toner Cartridge
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14Jam Rear
- 15Replace Toner
- 16Replace Fuser
- 17Print Unable or Print Unable XX
- 18Fuser Error or Self-Diagnostic
- 19No Toner
- 20I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 21Drum End Soon
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24What is Brother iPrint&Scan?
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27How to identify your Operating System (OS).
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29Cartridge Error
- 30Size mismatch
- 31Page skewed
- 32I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 33Enable the Brother machine's network interface.
- 34Printing/ Scanning with a mobile device
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37Can I print from or scan to Android™ Smartphone?
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 40Cover is Open
- 41Size Error DX
- 42Out of Memory
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44What kind of paper can I use?
- 45Replace Drum
- 46What is the recommended paper?
- 47Turn the Toner Save mode on or off
- 48Print a Test Page.
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)