FAQs & Troubleshooting
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150 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2The printer status is Offline or Paused.
- 3"JAM DUPLEX" error appears on the LCD.
- 4Change the printer driver settings (Windows/macOS)
- 5How to identify your Operating System (OS).
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Delete print jobs from the print queue.
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15The paper is skewed when it's printed.
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17Does NC-2200w work with Windows Vista?
- 18When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 21When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 22"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 23Printouts have a curl or wave.
- 24Printouts have wrinkles or creases.
- 25How do I lock the control panel settings?
- 26How do I factory reset the print server?
- 27How can I print envelopes?
- 28How can I activate/deactivate the Toner Save Mode?
- 29The printed letters are slanted, positioned incorrectly.
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34Print command (cupswrapper) (Linux)
- 35To install the printer driver easily using a tool. (Linux)
- 36What is the difference between the toner cartridge and the drum unit?
- 37What kind of paper can I use?
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39What can happen if the wrong paper is used in your machine.
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41Can I print using the IPP protocol on Windows XP?
- 42What are the expected yields of the consumables?
- 43What is the printable area per page?
- 44What is the BRAdmin Professional software used for?
- 45Vertical black lines appear on the printout.
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47What is the Network Shared printing?
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50How do I change the length of time the printer will wait until it goes into Power Save mode?