FAQs & Troubleshooting
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150 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2Delete print jobs from the print queue.
- 3Change the printer driver settings (Windows/macOS)
- 4"JAM DUPLEX" error appears on the LCD.
- 5Does NC-2200w work with Windows Vista?
- 6How to identify your Operating System (OS).
- 7The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 8Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9How do I factory reset the print server?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The paper is skewed when it's printed.
- 12The printer status is Offline or Paused.
- 13Print command (cupswrapper) (Linux)
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 17When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19To install the printer driver easily using a tool. (Linux)
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21How do I lock the control panel settings?
- 22Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24I am unable to print from a client PC to a printer on a print server. (Linux)
- 25I cannot print from my computer via USB.
- 26What kind of paper can I use?
- 27"JAM INSIDE" error appears on the LCD. What should I do?
- 28"JAM MP TRAY" error appears on the LCD. What should I do?
- 29Printouts have a curl or wave.
- 30Replace the drum unit.
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32What is the BRAdmin Professional software used for?
- 33How do I change the print server password?
- 34How can I activate/deactivate the Toner Save Mode?
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 39Change the language displayed on my Brother machine's LCD.
- 40I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 41I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 42Uninstall printer drivers (Linux)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44What is the difference between the toner cartridge and the drum unit?
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 47I cannot use the "Modules Update" button on Web BRAdmin.
- 48When I print a PDF file that was created from a scanned image using Adobe® Acrobat® / Acrobat® Reader® 5.0, white vertica lines appear on the print out.
- 49When I print from Outlook Express, blue text is faint. Is there anyway to improve this?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)