FAQs & Troubleshooting
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213 Results
- 1Print on labels and envelopes from the MP tray.
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3TONER LOW
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Jam MP Tray
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9What is Brother iPrint&Scan?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 12Manual Feed
- 13Jam Duplex
- 14Replace Drum
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17Jam Rear
- 18Jam Tray 1 or Jam Tray 2
- 19Replace Toner
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22Add your Brother machine with AirPrint (macOS)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25Replace PF Kit xx
- 26Replace Laser
- 27Drum Stop
- 28Print both sides of paper or a booklet automatically
- 29Jam Inside
- 30Envelope creases
- 31Wrinkles or creases
- 32Cannot print after a Windows 10 update (June 2020)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 36Fuser Error or Self-Diagnostic
- 37Out of Memory
- 38Drum End Soon
- 39Install additional memory.
- 40Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 41The printer status is Offline or Paused.
- 42Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 43When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 44Toner specks
- 45What driver package format is supported by my Linux distribution?
- 46Use the Universal Printer Driver for PCL
- 47Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 48I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 49Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 50How to identify your Operating System (OS).