FAQs & Troubleshooting
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159 Results
- 1Manual Feed
- 2Jam Duplex
- 3Jam Tray 1 or Jam Tray 2
- 4What do the LED indications mean?
- 5Replace PF Kit xx
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7Jam Rear
- 8Jam Inside
- 9Jam MP Tray
- 10Replace Toner
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Cover is Open
- 13TONER LOW
- 14Service Call
- 15Print Unable or Print Unable XX
- 16Replace Laser
- 17The printer status is Offline or Paused.
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 19Replace Drum
- 20Open the Status Monitor
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Pre-Required Procedures (Linux)
- 23Delete print jobs from the print queue.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 26Print both sides of paper or a booklet automatically
- 27Size Error DX
- 28When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 29Drum End Soon
- 30Print on labels and envelopes from the MP tray.
- 31Print command (LPR) (Linux)
- 32"Offline" appears on the Status Monitor.
- 33When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 34Turn the Toner Save mode on or off
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38Large characters are printed incorrectly. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 41I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 42I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Possible solutions for print quality issues
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48Can I print on transparencies e.g. for overhead projectors?
- 49The print speed is slow.
- 50How to identify your Operating System (OS).