FAQs & Troubleshooting
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135 Results
- 1The printer prints unexpectedly or it prints garbage.
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3Can I use AirPrint with my Brother machine?
- 4Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 5How do I install additional memory?
- 6Replace the drum unit.
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot print from my computer via USB.
- 11Can I use non-Brother or third party supplies with the Brother machine?
- 12What is the printable area per page?
- 13Print on labels and envelopes from the MP tray.
- 14My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16Pre-Required Procedures (Linux)
- 17Supported models of Universal Printer Driver for PCL
- 18I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 19How do I print a Test page?
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The downloaded driver's name is different from my machine's name. (Linux)
- 22Print command (LPR) (Linux)
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24I want to print using CUPS while keeping SELinux enabled. (Linux)
- 25Uninstall printer drivers (Linux)
- 26Windows 10 Support Information
- 27"Offline" appears on the Status Monitor.
- 28Open the Status Monitor
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30Open the Control Panel (For Windows)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32How to identify your Operating System (OS).
- 33Change the printer driver settings (Windows/macOS)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35The paper is skewed when it's printed.
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37Print overrun
- 38Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 39What is a "Generic PCL Driver"?
- 40Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 41What kind of memory can I use?
- 42How can I clean the inside of the printer?
- 43Lines appears across the page.
- 44How can I clean the corona wire of the drum unit?
- 45Printouts are with gray background.
- 46What can happen if the wrong paper is used in your machine.
- 47What are the expected yields of the consumables?
- 48How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 49How do I install the Optional Tray Unit?
- 50The printed letters are slanted, positioned incorrectly.