FAQs & Troubleshooting
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165 Results
- 1Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3"JAM REAR" error appears on the LCD. What should I do?
- 4I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10"JAM MP TRAY" error appears on the LCD. What should I do?
- 11What can happen if the wrong paper is used in your machine.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14Memory full
- 15"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19What driver package format is supported by my Linux distribution?
- 20What is Brother iPrint&Scan?
- 21Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 22How to identify your Operating System (OS).
- 23I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.
- 24Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 25What kind of paper can I use?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The printer status is Offline or Paused.
- 33"JAM DUPLEX" error appears on the LCD. What should I do?
- 34"JAM INSIDE" error appears on the LCD. What should I do?
- 35What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 36How do I install the Optional Tray Unit?
- 37What is the BRAdmin Professional software used for?
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39Print command (cupswrapper) (Linux)
- 40I want to print using CUPS while keeping SELinux enabled. (Linux)
- 41Open the Control Panel (For Windows)
- 42The Fuser cover is securely closed, however the message "FUSER COVER OPEN" is displayed on the LCD. How do I clear this message?
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)