FAQs & Troubleshooting
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124 Results
- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3What is a "Generic PCL Driver"?
- 4The printed letters are slanted, positioned incorrectly.
- 5Install the built-in drivers (For Windows 8 and Windows 10)
- 6My Brother machine misfeeds paper.
- 7Cannot print after a Windows 10 update (June 2020)
- 8Delete print jobs from the print queue.
- 9The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 11I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 14How can I change the printer settings?
- 15White lines appear across the page.
- 16Can I print from DOS applications?
- 17What can happen if the wrong paper is used in your machine.
- 18What are the expected yields of the consumables?
- 19How do I print on thick paper, labels and envelopes from the MP tray in Windows applications?
- 20I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 21In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 22I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 23Printouts have toner specks.
- 24Black toner marks appear across the page.
- 25Replace the toner cartridge
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30How to identify your Operating System (OS).
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32Can I print from or scan to Android™ Smartphone?
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I cannot print from my computer via USB.
- 35Change the printer driver settings (Windows/macOS)
- 36The printer status is Offline or Paused.
- 37The paper is skewed when it's printed.
- 38My Brother machine makes repeated clicking noises when I try to print.
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 40The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 41The printer prints unexpectedly or it prints garbage.
- 42What kind of paper can I use?
- 43White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 44How do I install additional memory?
- 45How do I clear paper jams?
- 46Output sheets are completely black.
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 50To install the printer driver easily using a tool. (Linux)