FAQs & Troubleshooting
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131 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printed letters are slanted, positioned incorrectly.
- 3Cannot print after a Windows 10 update (June 2020)
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Does NC-2200w work with Windows Vista?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8What is a "Generic PCL Driver"?
- 9What driver package format is supported by my Linux distribution?
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Can I print from DOS applications?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13All print jobs are aborted and nothing is printed. (Linux)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16Functions supported in the Windows 7 built-in drivers
- 17Printouts have a curl or wave.
- 18What can happen if the wrong paper is used in your machine.
- 19How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 20What is the BRAdmin Professional software used for?
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Delete print jobs from the print queue.
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Can I print using the IPP protocol on Windows XP?
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 29What are the expected yields of the consumables?
- 30How do I factory reset the print server?
- 31How do I install additional memory?
- 32Large characters are printed incorrectly. (Linux)
- 33I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 36White lines appears down the page.
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41When printing with monochrome laser printer, the print position shifts. (Linux)
- 42I want to print using CUPS while keeping SELinux enabled. (Linux)
- 43When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 44Can I print from or scan to Android™ Smartphone?
- 45I cannot print from my computer via network. (For Windows)
- 46Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 47The paper is skewed when it's printed.
- 48In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 49Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 50I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.