FAQs & Troubleshooting
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187 Results
- 1Change the printer driver settings (Windows/macOS)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4"MP tray" is displayed on the LCD. What does it mean?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7How do I install additional memory?
- 8How do I perform a factory reset?
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10When trying to print from Mac OS® X the print queue is stopped.
- 11What is the recommended paper?
- 12What driver package format is supported by my Linux distribution?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Delete print jobs from the print queue.
- 15Can I print from or scan to Android™ Smartphone?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17I cannot print from my computer via network. (For Windows)
- 18Using the PING command to troubleshoot problems.
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20What kind of memory can I use?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23How do I factory reset the print server?
- 24I want to change the paper tray and paper size settings. How do I change these things?
- 25Verify the Brother machine connected to the Wired Network (For Windows)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28All print jobs are aborted and nothing is printed. (Linux)
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 32I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 33How to Wake-up the printer.
- 34What is Status Monitor and how can I turn it on?
- 35How can I install the Web BRAdmin on Windows Server 2003?
- 36Printouts have a curl or wave.
- 37What is UPnP and SSDP?
- 38White lines appear across the page.
- 39When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 40What is the BRAdmin Professional software used for?
- 41When printing with monochrome laser printer, the print position shifts. (Linux)
- 42Windows 10 Support Information
- 43Install the built-in drivers (For Windows 8 and Windows 10)
- 44What is the difference between the toner cartridge and the drum unit?
- 45I cannot print from my computer via USB.
- 46Windows 7 Support Information
- 47There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 48The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 49I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 50Uninstall the drivers. (Mac OS X 10.5)