FAQs & Troubleshooting
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170 Results
- 1How do I perform a factory reset?
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3What kind of USB cable can I use?
- 4How do I factory reset the print server?
- 5The printer status is Offline or Paused.
- 6I have a Brother HL-5000 series printer. To maintain the best overall quality, are there any parts I should maintain?
- 7Can I print using the IPP protocol on Windows XP?
- 8When trying to print from Mac OS® X the print queue is stopped.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Delete print jobs from the print queue.
- 13How to identify your Operating System (OS).
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot print from Mac OS X.
- 16Uninstall the drivers. (Mac OS X 10.5)
- 17The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 18Can I use non-Brother or third party supplies with the Brother machine?
- 19What is the printable area per page?
- 20Print on both sides of the paper.
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 25I cannot print from my computer via network. (For Macintosh)
- 26Does NC-2200w work with Windows Vista?
- 27My Brother machine misfeeds paper.
- 28I'm using Windows XP. I can't tell my application to feed paper from the lower tray.
- 29Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 30White lines appear across the page.
- 31Uninstall the printer drivers (For Windows)
- 32How do I clear paper jams?
- 33Can I print from or scan to Android™ Smartphone?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 36I updated the Web BRAdmin and cannot enable the logging function.
- 37I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 38The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 39When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41What is a peer-to-peer network and do Brother printers work in that kind of environment?
- 42What kind of paper can I use?
- 43What is UPnP and SSDP?
- 44Lines appears across the page.
- 45Can I print from DOS applications?
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48What is the BRAdmin Professional software used for?
- 49What is the recommended paper?
- 50How do I install additional memory?