FAQs & Troubleshooting
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- 1Adjust color settings by using the custom setting in the printer driver
- 2I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Cover is Open
- 5Check the Node Name of the Brother machine
- 6Install the optional lower tray
- 7Load paper in the paper tray
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11What is Brother iPrint&Scan?
- 12Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 14Jam Tray 1 / Jam Tray 2
- 15What kind of memory can I use?
- 16Reset the network settings to the factory default
- 17Turn the Toner Save Mode on or off.
- 18Enable the Brother machine's network interface.
- 19Delete print jobs from the print queue.
- 20Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 21Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24Size Error DX
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26What is the recommended paper?
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28Replace PF Kit xx
- 29Replace WT Box
- 30Jam Duplex
- 31Jam MP Tray
- 32I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Protect your Brother machine against unauthorised access over the network
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39How to identify your Operating System (OS).
- 40Small Paper
- 41Short Paper
- 42Duplex Disabled
- 43I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 44What is WEP?
- 45Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 46Colors are light or unclear on the whole page
- 47What can happen if the wrong paper is used in your machine.
- 48What is the printable area per page?
- 49The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 50Can I use AirPrint with my Brother machine?