FAQs & Troubleshooting
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227 Results
- 1Adjust color settings by using the custom setting in the printer driver
- 2Jam Duplex
- 3Load paper in the paper tray
- 4What is Brother iPrint&Scan?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Jam Inside
- 7Jam MP Tray
- 8Replace Belt
- 9Jam Rear
- 10Replace Drum
- 11Replace Toner
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Replace Laser
- 15Jam Tray 1 / Jam Tray 2
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Replace PF Kit xx
- 19Replace WT Box
- 20Replace Fuser
- 21Size Error
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 23No Waste Toner
- 24Unusable Device
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27The printer status is Offline or Paused.
- 28Change the printer driver settings (Windows/macOS)
- 29Duplex Disabled
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Can I print from or scan to Android™ Smartphone?
- 33Tray 2 Error
- 34Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Toner Error
- 37Belt End Soon
- 38Drum Error (Drum!)
- 39Drum End Soon
- 40Reset the network settings to the factory default
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Turn the Toner Save Mode on or off.
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46Can I use AirPrint with my Brother machine?
- 47I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 48Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 49Condensation
- 50Registration or Registration failed.