FAQs & Troubleshooting
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122 Results
- 1How can I activate/deactivate the Toner Save Mode?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4How to identify your Operating System (OS).
- 5How do I perform a factory reset?
- 6I'm trying to feed the paper from the Paper Tray. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9How do I enable/disable the printer power save mode setting?
- 10How do I install additional memory?
- 11My machine has the Optional Tray Module installed. "Feed Jam Check Tray" error appears on the LCD. What should I do?
- 12"Duplex Jam Open B-cover" error appears on the LCD. What should I do?
- 13"Regi. Jam Open A-Cover" or "Fuser Jam Open A/B Cover" error appears on the LCD. What should I do?
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15I cannot print from my computer via network. (For Macintosh)
- 16Can I print from or scan to Android™ Smartphone?
- 17Change the printer driver settings (Windows/macOS)
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19The paper is skewed when it's printed.
- 20I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 21What can happen if the wrong paper is used in your machine.
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 24What is the recommended paper?
- 25Replace the toner cartridge.
- 26How can I print envelopes?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28The printer status is Offline or Paused.
- 29I want to keep my settings on the printer. Can lock the printer panel?
- 30Change the language displayed on my Brother machine's LCD.
- 31What kind of consumables or options does this printer use?
- 32Can I buy any MICR toner?
- 33How do I replace the transfer roll cartridge?
- 34Vertical black lines appear on the print out.
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Delete print jobs from the print queue.
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Verify the Brother machine connected to the Wired Network (For Macintosh)
- 40What is the difference between the toner cartridge and the drum unit?
- 41Discover the MAC address of the Brother network card
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43I cannot print from my computer via USB.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45I updated the Web BRAdmin and cannot enable the logging function.
- 46I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 47I cannot use the "Modules Update" button on Web BRAdmin.
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Uninstall the drivers. (Mac OS X 10.5)