FAQs & Troubleshooting
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198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot find some option in the Printing preferences. (For Windows)
- 3Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 4Can I print from or scan to Android™ Smartphone?
- 5I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 6When I print images, the quality is not good (Linux)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10What is Brother iPrint&Scan?
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 14How to identify your Operating System (OS).
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18"JAM DUPLEX" error appears on the LCD. What should I do?
- 19"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 20What kind of memory can I use?
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 23What driver package format is supported by my Linux distribution?
- 24Cannot print after a Windows 10 update (June 2020)
- 25Paper size settings are unavailable when I print from OpenOffice (Linux)
- 26Prepare for SSL communication in the Brother Print Server. (Method of using Windows Server 2003 / 2008)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Delete print jobs from the print queue.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33What is the difference between the toner cartridge and the drum unit?
- 34Can I use AirPrint with my Brother machine?
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 38What is the Network Shared printing?
- 39Discover the MAC address of the Brother network card
- 40Change the printer driver settings (Windows/macOS)
- 41The paper is skewed when it's printed.
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44I cannot print over a network using the XML Paper Specification Printer Driver.
- 45Create or view a XML Paper Specification document
- 46What are supported file formats for the direct print feature?
- 47Is my Brother machine compatible with Windows Vista?
- 48How do I print a Test page?
- 49Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.