FAQs & Troubleshooting
![]() |
Popular |
184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What kind of envelopes should I avoid?
- 3How do I print on envelopes?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I change the color mode from a Windows PC?
- 6What is the optional DX-3400 used for and how do I install it?
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9How do I replace the Paper Discharger?
- 10The printer prints unexpectedly or it prints incorrect characters.
- 11The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 12"JAM E1/E2" error appears on the LCD. What should I do? (For users who installed the DX-3400 DUPLEX UNIT)
- 13"JAM B" error appears on the LCD. What should I do?
- 14What can happen if the wrong paper is used in your machine.
- 15I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 16What driver package format is supported by my Linux distribution?
- 17I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 18I want to print using CUPS while keeping SELinux enabled. (Linux)
- 19Delete print jobs from the print queue.
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23Change color mode from a Windows® PC
- 24I don't know which driver I'm using, a PCL driver or a BR-Script driver. How can I check?
- 25How do I replace the Fuser Cleaner?
- 26What is a file server based network and do Brother printers work in that type of environment?
- 27Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 28When trying to print from Mac OS® X the print queue is stopped.
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 32Printing on transparancies from a Windows® computer
- 33How can I use the "N in 1" Printing and "Poster" Printing capabilities?
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35How do I replace the transfer roller?
- 36I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 37The machine does not print anything.
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 39What is the best printer driver to use-the PCL or BR-Script driver?
- 40How do I replace the fuser unit?
- 41Ink smears when rubbed.
- 42Nothing is printed on the page or some colors are missing.
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Cannot print after a Windows 10 update (June 2020)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 48I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 49I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 50What is the Network Shared printing?