FAQs & Troubleshooting
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149 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What kind of envelopes should I avoid?
- 3"Jam: R" error appears on the LCD. What should I do?
- 4The printer status is Offline or Paused.
- 5When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7How to identify your Operating System (OS).
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Change the printer driver settings (Windows/macOS)
- 11Functions supported in the Windows 7 built-in drivers
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13What kind of paper can I use?
- 14What can happen if the wrong paper is used in your machine.
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16How do I install additional memory?
- 17What kind of labels and transparencies can I use?
- 18The printer prints unexpectedly or it prints garbage.
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20"JAM: C" error appears on the LCD. What should I do?
- 21"JAM: B" error appears on the LCD. What should I do?
- 22When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24Can I print from or scan to Android™ Smartphone?
- 25Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26What kind of paper should I avoid?
- 27How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 28I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 29Can I print using the IPP protocol on Windows XP?
- 30When trying to print from Mac OS® X the print queue is stopped.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 34I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36Delete print jobs from the print queue.
- 37The paper is skewed when it's printed.
- 38"Jam: Y" error appears on the LCD. What should I do?
- 39I cannot print from Mac OS X.
- 40I cannot use the "Modules Update" button on Web BRAdmin.
- 41"JAM: A" error appears on the LCD. What should I do?
- 42What is the recommended paper?
- 43Nothing is printed on the page.
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 46I cannot print from my computer via network. (For Windows)
- 47What do LCD messages on Display (Error Messages) mean?
- 48I cannot install Brother drivers on Debian 10 or later (Linux)
- 49Cannot print after a Windows 10 update (June 2020)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)