FAQs & Troubleshooting
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208 Results
- 1The printer status is Offline or Paused.
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 6Can I print from or scan to Android™ Smartphone?
- 7"Offline" appears on the Status Monitor.
- 8How to identify your Operating System (OS).
- 9The "Go to printer's website" option in Windows XP and Windows Vista is not working. / The "Get More Info" option in Windows 2000 and Windows Server 2003/2008 is not working. What should I do?
- 10Disable the APIPA protocol
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Adjust color settings by using the custom setting in the printer driver
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14Turn the Toner Save Mode on or off.
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 19No Belt Unit
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21Jam Tray 1
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I get a TS error when trying to print on a wireless network.
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Print on plain paper or bond paper from the Manual feed slot
- 30Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 31WT Box End Soon
- 32I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 33What kind of paper can I use?
- 34Reset the network settings to the factory default
- 35What is the recommended paper?
- 36Print data directly from the USB flash memory drive
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Delete print jobs from the print queue.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Discover the MAC address of the Brother network card
- 43I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 44I cannot print from my computer via network. (For Windows)
- 45No Waste Toner
- 46I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 49What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 50I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates that the IP address is not unique, or a document is printed out on a different machine.