FAQs & Troubleshooting
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162 Results
- 1Print a Test page
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Change the printer driver settings (Windows/macOS)
- 7Turn the Toner Save Mode on or off.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10WT Box End Soon
- 11The documents I print from my computer have a curl to them when they feed out of the Brother printer. How do I reduce the paper curl?
- 12Delete print jobs from the print queue.
- 13Adjust color settings by using the custom setting in the printer driver
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 16Cannot print after a Windows 10 update (June 2020)
- 17How to identify your Operating System (OS).
- 18The printer prints unexpectedly or it prints garbage data.
- 19Drum Error (Drum!)
- 20Jam Rear
- 21What kind of memory can I use?
- 22How do I adjust the print position of each color?
- 23Print on plain paper or bond paper from the Manual feed slot
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27No Belt Unit
- 28I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 29Print on envelopes, labels or thick paper from the Manual feed slot
- 30I cannot print from my computer via network. (For Windows)
- 31Replace WT (waste toner) Box
- 32Check the firmware version.
- 33Open the Control Panel (For Windows)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35Can I print from or scan to Android™ Smartphone?
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37Check the IP addresses of your PC and the Brother machine
- 38I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Replace Belt unit
- 42Jam Inside
- 43Can I use non-Brother or third party supplies with the Brother machine?
- 44Can I print from DOS applications? What printer driver emulation can be used?
- 45What is the printable area per page?
- 46What is the BRAdmin Professional software used for?
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48Print command (cupswrapper) (Linux)
- 49Open the Status Monitor
- 50I cannot print from my computer via USB.