FAQs & Troubleshooting
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177 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What kind of envelopes should I avoid?
- 3How do I install an Optional HDD(Hard Disk Drive:HD-6G/HD-EX)?
- 4The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7The paper is skewed when it's printed.
- 8What kind of labels and transparencies can I use?
- 9JAM DUPLEX
- 10What is 'Secure Printing' and how do I use it? (for Windows users)
- 11What kind of USB cable should I use?
- 12What kind of paper can I use?
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Can I print using the IPP protocol on Windows XP?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17What driver package format is supported by my Linux distribution?
- 18Cannot print after a Windows 10 update (June 2020)
- 19How to identify your Operating System (OS).
- 20Can I print from or scan to Android™ Smartphone?
- 21How do I upgrade the firmware of my Brother print server?
- 22How do I monitor the status of the printer?
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24JAM INSIDE (inside the printer)
- 25"JAM MP TRAY"(in the Multi-purpose tray)
- 26Printouts have a curl or wave.
- 27What can happen if the wrong paper is used in your machine.
- 28What is the BRAdmin Professional software used for?
- 29The image is ghosted.
- 30The printed letters are slanted, positioned incorrectly.
- 31I cannot install the driver when using the Driver Install Tool. (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Windows 7 Support Information
- 37How to install your Brother device into a Windows® XP environment using the 'In-box' drivers
- 38Printer does not recognize the HDD/Compact Flash.
- 39Can my printer work on a SAP system?
- 40How do I clean black spots at 108mm (4.25in.) intervals on printed documents?
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42Printouts have toner specks.
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Print command (LPR) (Linux)
- 48Print command (cupswrapper) (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)