FAQs & Troubleshooting
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189 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3JAM TRAY 1
- 4DRUM STOP
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 8JAM DUPLEX
- 9JAM REAR
- 10FUSER ERROR
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15NO PAPER T1
- 16JAM INSIDE
- 17Curl or wavy
- 18SERVICE CALL
- 19REPLACE DRUM
- 20DUPLEX DISABLED
- 21Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 22FRONT COVER OPEN or FUSER COVER OPEN
- 23TONER LOW
- 24The printer prints unexpectedly or it prints garbage data.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 27REPLACE TONER
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34I cannot print from my computer via network. (For Windows)
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36SIZE ERROR DX
- 37MANUAL FEED
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39What is the recommended paper?
- 40White lines across the page
- 41What driver package format is supported by my Linux distribution?
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47CARTRIDGE ERROR
- 48DRUM ERROR
- 49What is a "Generic PCL Driver"?
- 50What kind of paper can I use?