FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 3What is the printable area per page?
- 4Can I print from or scan to Android™ Smartphone?
- 5What can happen if the wrong paper is used in your machine.
- 6Delete print jobs from the print queue.
- 7What is a "Generic PCL Driver"?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 10Change the printer driver settings (Windows/macOS)
- 11The printer status is Offline or Paused.
- 12The printer prints unexpectedly or it prints garbage.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14What is the recommended paper?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 17Printouts have a curl or wave.
- 18The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 21The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 22The image is ghosted.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Install the built-in drivers (For Windows 8 and Windows 10)
- 25Use the Universal Printer Driver for PCL
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 27I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 28Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 29Can I print from DOS applications?
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32The printed letters are slanted, positioned incorrectly.
- 33Output sheets are completely black.
- 34I cannot install the driver when using the Driver Install Tool. (Linux)
- 35Print a list of the internal fonts.
- 36How can I clean the corona wire of the drum unit?
- 37Printouts are faint.
- 38Cannot print after a Windows 10 update (June 2020)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Verify the Brother machine connected to the Wired Network (For Windows)
- 42How to identify your Operating System (OS).
- 43I cannot print from my computer via USB.
- 44The paper is skewed when it's printed.
- 45I am using Windows. When I print a document, the printed page is blank. What should I do?
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48How can I clean the inside of the printer?
- 49The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)