FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 2Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5How to identify your Operating System (OS).
- 6The paper is skewed when it's printed.
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10The printer prints unexpectedly or it prints garbage.
- 11I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 12Replace the drum unit.
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14The printer status is Offline or Paused.
- 15I am using Windows. When I print a document, the printed page is blank. What should I do?
- 16"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 17The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 18I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 19The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 20How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 21What is the recommended paper?
- 22Replace the toner cartridge
- 23How can I activate/deactivate the Toner Save Mode?
- 24The printed letters are slanted, positioned incorrectly.
- 25Cannot print after a Windows 10 update (June 2020)
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Use the Universal Printer Driver for PCL
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31I cannot print from my computer via network. (For Macintosh)
- 32I cannot print from my computer via network. (For Windows)
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 34Reprint the last print job. (For Windows users only)
- 35Lines appears across the page.
- 36Reset the print server to the default factory settings
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41I cannot print over a network using the XML Paper Specification Printer Driver.
- 42Print a Printer Settings page.
- 43How can I clean the corona wire of the drum unit?
- 44What do the LED indications mean?
- 45How do I clear paper jams?
- 46What driver package format is supported by my Linux distribution?
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48To install the printer driver easily using a tool. (Linux)
- 49Delete print jobs from the print queue.
- 50I cannot find some option in the Printing preferences. (For Windows)