FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2REPLACE DRUM
- 3REPLACE TONER
- 4How to identify your Operating System (OS).
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6JAM REAR
- 7JAM TRAY 1
- 8The printer prints unexpectedly or it prints garbage data.
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13MEMORY FULL
- 14JAM INSIDE
- 15What driver package format is supported by my Linux distribution?
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 20CARTRIDGE ERROR
- 21DRUM STOP
- 22NO TONER
- 23Can I print from DOS applications? What printer driver emulation can be used?
- 24Turn the Toner Save Mode on or off.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Can I print from or scan to Android™ Smartphone?
- 28I cannot print from my computer via USB.
- 29The printer status is Offline or Paused.
- 30TONER LOW
- 31DRUM ERROR
- 32Curl or wavy
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35What is the printable area per page?
- 36What is the recommended paper?
- 37Uninstall the Brother Software and Drivers (Windows)
- 38Can I use AirPrint with my Brother machine?
- 39What is Toner Continue Mode?
- 40I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 41Change the printer driver settings (Windows/macOS)
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43FUSER ERROR
- 44NO PAPER T1
- 45Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47Clean the Drum Unit.
- 48MANUAL FEED
- 49Curled
- 50DRUM END SOON