FAQs & Troubleshooting
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149 Results
- 1Does NC-2200w work with Windows Vista?
- 2Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 3How can I change the printer settings?
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 5When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 6I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 7How can I activate/deactivate the Toner Save Mode?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10What driver package format is supported by my Linux distribution?
- 11How to identify your Operating System (OS).
- 12The printer prints unexpectedly or it prints garbage.
- 13Printouts have a curl or wave.
- 14The printed letters are slanted, positioned incorrectly.
- 15Cannot print after a Windows 10 update (June 2020)
- 16Protect your Brother machine against unauthorised access over the network
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19The printer status is Offline or Paused.
- 20The paper is skewed when it's printed.
- 21The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 22When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 25Printouts have toner specks.
- 26What kind of paper can I use?
- 27Printouts have wrinkles or creases.
- 28How do I change the print server password?
- 29Print the Network Configuration List.
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31What is the Network Shared printing?
- 32In Mac OS X 10.5 Leopard, the printer icon remains in the Dock after printing. How do I remove the printer icon from the Dock and keep it from returning?
- 33Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 34What do the LED indications mean?
- 35White spots appear in areas of dense black printing.
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42Open the Control Panel (For Windows)
- 43Can I print from or scan to Android™ Smartphone?
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 46What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 47When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 48How can I clean the inside of the printer?
- 49Black toner marks appear across the page.
- 50White lines appears down the page.