FAQs & Troubleshooting
![]() |
Popular |
148 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2How do I factory reset the print server?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print using the IPP protocol on Windows XP?
- 6What driver package format is supported by my Linux distribution?
- 7Cannot print after a Windows 10 update (June 2020)
- 8Delete print jobs from the print queue.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 11The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13How can I change the printer settings?
- 14Print the Network Configuration List.
- 15Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 16I cannot print from my computer via USB.
- 17Does NC-2200w work with Windows Vista?
- 18The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 21Output sheets are completely black.
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23The driver installation finished successfully but I cannot print. (Linux)
- 24Pre-Required Procedures (Linux)
- 25Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27Protect your Brother machine against unauthorised access over the network
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29How to identify your Operating System (OS).
- 30I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 31What is the Network Shared printing?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33Change the printer driver settings (Windows/macOS)
- 34I cannot print from my computer via network. (For Macintosh)
- 35Windows 7 Support Information
- 36I cannot update the firmware.
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38My Brother machine misfeeds paper.
- 39I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 40Drum Life End Soon
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 43Printouts have a curl or wave.
- 44Printouts have wrinkles or creases.
- 45How can I clean the corona wire of the drum unit?
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Can I print from DOS applications?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What are the expected yields of the consumables?
- 50Uninstall the printer drivers (For Windows)