FAQs & Troubleshooting
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- 1How do I install the Lower Tray Unit? (LT-500)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What kind of envelopes should I avoid?
- 6PAPER JAM
- 7What is the printable area per page?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9What is Optional Font Package (BS-3000)?
- 10What is Status Monitor and how can I turn it on/off?
- 11The printer prints unexpectedly or it prints garbage.
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14BUFFER ERROR
- 15How do I turn off the Quick Print Setup?
- 16What driver package format is supported by my Linux distribution?
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18The printer status is Offline or Paused.
- 19Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 20What kind of labels and transparencies can I use?
- 21The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 22JAM INSIDE
- 23JAM TRAY 1
- 24I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 25Can I print using the IPP protocol on Windows XP?
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 28Print on both sides of the paper(2-sided/Duplex Printing).
- 29The printed letters are slanted, positioned incorrectly.
- 30Paper size settings are unavailable when I print from OpenOffice (Linux)
- 31My Brother machine misfeeds paper.
- 32Output sheets are completely black.
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 35I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 38Change the printer driver settings (Windows/macOS)
- 39I cannot print from my computer via network. (For Windows)
- 40Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 41Functions supported in the Windows 7 built-in drivers
- 42FACE UP OPEN
- 43STORAGE FULL
- 44The paper does not feed from MultiPurpose Tray(MP Tray).
- 45The print speed slows down.
- 46How do I print on labels, transparencies etc?
- 47What kind of USB cable should I use?
- 48I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 49JAM REAR
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?