FAQs & Troubleshooting
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203 Results
- 1The printer status is Offline or Paused.
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The printer prints unexpectedly or it prints garbage.
- 4I cannot print from the MP Tray. Why?
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11What kind of USB cable should I use?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14How to identify your Operating System (OS).
- 15Can I print from or scan to Android™ Smartphone?
- 16I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 17Can I print from DOS applications?
- 18How do I install the Lower Tray Unit? (LT-500)
- 19What driver package format is supported by my Linux distribution?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22What kind of envelopes should I avoid?
- 23JAM REAR
- 24What kind of memory can I use?
- 25What can happen if the wrong paper is used in your machine.
- 26When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 27What is the recommended paper?
- 28What kind of labels and transparencies can I use?
- 29JAM DUPLEX
- 30I cannot print from Mac OS X.
- 31I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 32Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 33JAM INSIDE
- 34JAM TRAY 1
- 35JAM MP TRAY
- 36When trying to print from Mac OS® X the print queue is stopped.
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38What is the BRAdmin Professional software used for?
- 39How do I install additional memory? (DIMM)
- 40My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 41Large characters are printed incorrectly. (Linux)
- 42The headers or footers appear when I view my document on the screen but do not show up when I print it.
- 43How do I replace the Feed Roller (Paper Feeding kit)?
- 44I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 45Uninstall the printer drivers (For Windows)
- 46Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 47I cannot save a file downloaded from the Brother support website (For Windows)
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Verify the Brother machine connected to the Wired Network (For Windows)
- 50What is the difference between the toner cartridge and the drum unit?