FAQs & Troubleshooting
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198 Results
- 1Change the printer driver settings (Windows/macOS)
- 2Can I use non-Brother or third party supplies with the Brother machine?
- 3What can happen if the wrong paper is used in your machine.
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5What is a "Generic PCL Driver"?
- 6Printouts have wrinkles or creases.
- 7Features in the Automatic E-mail Printing
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The printer status is Offline or Paused.
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11The paper is skewed when it's printed.
- 12I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 13NO PAPER XXXX (XXXX means "TRAY1"/"TRAY2" or "MP( Multi-purpose) TRAY" etc")
- 14What is the protocol specification of the NC-4100h Type 2 print server?
- 15What kind of memory can I use?
- 16When trying to print from Mac OS® X the print queue is stopped.
- 17When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24Printouts are faint.
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 26I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28Uninstall printer drivers (Linux)
- 29Pre-Required Procedures (Linux)
- 30Open the Control Panel (For Windows)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32How to identify your Operating System (OS).
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34What is the Network Shared printing?
- 35Can I print from or scan to Android™ Smartphone?
- 36I cannot print from my computer via USB.
- 37I cannot print from my computer via network. (For Macintosh)
- 38What kind of Control Panel Setting Menu available and what do they mean?
- 39What kind of labels and transparencies can I use?
- 40What do LCD messages on Display of a control panel mean?
- 41How do I install the Optional Network Board?(Nc-4100h)
- 42How do I check the driver version in Windows® (PCL Printer Driver)?
- 43What is Status Monitor and how can I turn it on/off?
- 44What kind of USB cable should I use?
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 47What kind of paper can I use?
- 48JAM INSIDE
- 49JAM TRAY 1
- 50Printouts have a curl or wave.